I advised a client to submit a letter requesting the amount to be refunded. It was for books the client had purchased for the employee to study for a certification and she was to return them once the exam was taken so someone else could use them to study. However, she quit prior to returning the books. We wrote a letter to the employee asking for either the books back or to be reimbursed for their cost. However, if the employee just throws the letter in the trash, I am not sure what avenues the client has other than taking the employee to small claims court. Anyone have a better way to pursue? Thank you!!!