I advised a client to submit a letter requesting the amount to be refunded.  It was for books the client had purchased for the employee to study for a certification and she was to return them once the exam was taken so someone else could use them to study.  However, she quit prior to returning the books.  We wrote a letter to the employee asking for either the books back or to be reimbursed for their cost.  However, if the employee just throws the letter in the trash, I am not sure what avenues the client has other than taking the employee to small claims court.  Anyone have a better way to pursue?  Thank you!!!

Yes we do.  We have repayment agreements and promissory notes.  At termination, we indicate money owed and deducted from last paycheck.  If not paid within 90 days, we outsource to collection company.