http://ow.ly/k6uw30eEF95

Speaker: Wanda Flowers, SHRM's Director of Member Care

11:15 AM - 11:30 AM: Registration & Networking
11:30 AM - 12:00 PM: Announcements & Lunch
12:00 PM - 1:00 PM: Speaker

Credits: This program has been submitted for recertification credits by the HR Certification Institute (HRCI) and SHRM Professional Development Credit (PDC).

Session Description:

Demographic and technological transformations are the new workplace reality, forcing HR and organizations to reimagine how work gets done to ensure business competitiveness. Learn how you can drive business success by harnessing the power of workplace flexibility (“workflex”) to manage these workforce changes and support your organizational goals and strategy. Explore how workflex can add value to the bottom line at your organization by improving retention and employee health and well-being, reducing absenteeism and real estate costs, and increasing productivity with better engagement and a solid business continuity strategy. This session will also help you make a strong business case for the value of workflex to your leadership team, using strategic workforce planning data and performance metrics, and by benchmarking your worklife offerings and leveraging other resources available under the SHRM-Families and Work Institute partnership.

Session Bio:

Wanda J. Flowers is seasoned association management professional with more than 20 years of experience in various association leadership roles. At the Society for Human Resource Management (SHRM), she serves as the Director, Member Care, with responsibility for developing and implementing strategies for achieving customer service excellence. She leads a team of 30+ staff that includes call operations, quality and training and data integrity.

Wanda has had strategic oversight and responsibility for more than eight years for several of SHRM’s Professional Emphasis Groups. These groups consisted of professional members in recruitment, consultancy and media specialties.

Additionally, she has led fundraising efforts for the former Employment Management Association Foundation (EMAF), raising more than $200,000 over the four year history to support fellowships for students. She has also facilitated training programs and spoken to numerous groups on a variety of customer service topics, operations management and membership operations.

Wanda holds a Bachelor of Arts degree in Speech Communications from The University of North Carolina at Greensboro in Greensboro, North Carolina. She is a member of American Society of Association Executives (ASAE) and the Society for Human Resource Management, and has completed the Certificate Program in Association Management, ASAE, 2014. 
Sinclair Community College
Building 12, Ponitz Conference Center, Room 282
444 West Third St.
Dayton, Ohio 45402

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Session handouts will be distributed to the email address used when registering within 24-48 hours after the session.

Note:
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