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Gig Description

Our insurance client based out of Cleveland, OH is looking to add a Human Resources Consultant to their team for a 3 month temporary contract.

*NOTICE: This is a temporary, 3 month contract assignment to fill in for an employee who is out on leave. 

Pay Rate: $22/hr W2

Summary:

The HR Shared Service Specialist is the first point of contact for incoming inquiries, issues, and requests for the HR Department. This could include inquiries regarding benefit programs including health & welfare, payroll and general HR policies and program support for business groups and employees. General administration includes:

Responsibilities:

• Responds to employee questions and resolves issues regarding policies, benefits, employment, payroll, PTO, etc. within a timely fashion. 
• Provides accurate explanation of individual time-off balances, timesheets, benefits, etc. to employees.
• Escalates issues as needed to the appropriate partner within HR through ServiceNow.
• Maintains working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency.
• Liaise with each function of HR to resolve employee and manager issues to include: Benefits, Leave of Absence, Compensation, Recruiting, Training, Business Partners, HRIS, and Payroll. 
• Provides administrative support to all areas of Human Resources.
• Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
• Provide strong customer service with an empathetic tone.
• Prepare, copy, and distribute employee materials.
• Assist with special projects as needed.

Qualifications

• Associate degree or equivalent relevant Human Resource Generalist experience
• The ideal candidate will possess strong computer skills, particularly with Excel, and other Microsoft Office suite software.
• Must be able to respect the confidential nature of environment.
• Strong customer service skills.
• ServiceNow and Workday experience is a plus.