In the next few years, HR will be very different from what it’s been for decades.
The point is that HR is going through a radical shift the same way the marketing function was disrupted 15 ago by data and digital transformation. HR historically has focused on hiring, firing, policing the organization, making sure everybody is compliant with the company’s rules. Now, HR people have to explore the concept of #experience, #employeeengagement, people #data and #analytics, disruptive generations like Gen Y and Gen Z, #designthinking and #organizationalchange.
On this week’s eX Podcast, I talk about the Customer Experience of HR (CxHR) – The New Paradigm of Digital Transformation with Christophe Martel, CEO and co-founder of TI People. In this episode with Christophe we talk about: – How the HR function is changing and how HR must embrace digital technology to new outcomes – How HR must leverage multiple employee data points to create a positive employee experience and as a result increase employee engagement. – What the 3 buckets of the employee experience are, according to Christophe – How to apply design thinking and journey map to define employee persona and customize employee experiences.