(This came to me from Nichole Sims - Steve)

If you're interested in this role, please email Nichole directly at - nichole.sims@boldcareerconsulting.com

JOB SUMMARY

The People Operations Generalist is the day-to-day point person for the People Operations function, supporting all employees across multiple locations and across the full employee lifecycle. The People Operations Generalist is focused on keeping the function running smoothly and providing excellent customer service to the staff, guests, and vendors. This role is hands-on, highly transactional, and requires excellent workflow administration across all department functions while collaborating across the entire Agency to ensure every milestone of the employee lifecycle is achieved. The People Operations Generalist will work in close partnership with a seasoned HR Consultant to collaborate on complex projects, policy development, compliance audits, and other high-impact strategies.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Employee Lifecycle and Human Resource Operations

• Primary point of contact for all employee questions, whether human resources related or organizational, will troubleshoot and offer guidance and support, escalating issues as appropriate.
• Owns all transactions of the employee lifecycle from pre-to-post employment, ensuring all communications, documentation, compliance, and record keeping are completed timely and with a high level of accuracy daily.
• Owns the ongoing review and maintenance of the onboarding and offboarding materials and processes via Paycom.
• Maintain accurate employee records in compliance with state and federal requirements.
• Administers all employment changes, job updates, leaves of absence, and employee status changes.
• Assists Hiring Managers with job postings via Paycom ATS and job boards, managing background checks and employment pre-screening, facilitating the offer and onboarding workflows and communications. 
• Performs HRIS data entry, picture storage, picture badge creation, and personnel file maintenance and updates to employee records on an ongoing basis.
• Assist employees and managers with basic interpretation of HR policies and procedures.
• Ensure compliance with applicable federal and state employment laws (FLSA, FMLA, ADA, EEO, BLS, Workers Compensation, OSHA, etc.).
• Owns the annual review and rollout of the employee handbook and HR Policies.
• Provide support to the staff-driven engagement committee, assist in coordinating staff events, campaigns and wellness activities.
• Leverage the expertise of our HR Consultant for technical coaching and subject-matter-expert support on complex employee relations or compliance matters.

Benefits Administration and Payroll Support

• Assist with benefits administration and Payroll Administration:
  • including ongoing enrollments, life events, COBRA administration, vendor management, and employee questions.
  • Assist with timekeeping and payroll processing inquiries, edits, and submissions.
• Reconcile monthly benefits and HR billing/web invoicing via Blackbaud.

Reception/Front Desk Coverage

• Assist with front desk reception coverage and support, including scheduling of coverage.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, guests, clients, and others and refers, when necessary, to the appropriate person, official or department.
• Reviews the central telephone messaging system and directs voicemails accordingly.
• Assists the public with the use of facilities.
• Receives incoming mail and distributes appropriately, including documentation of incoming packages/deliveries.
• Maintain a tidy reception area.
   

Mandatory Compliance and Development Training

• Support basic training initiatives and tracking of required certifications or professional development via Paycom Learning. 
• Receive/track staff training logs in the Paycom Learning system for reporting requirements as needed.
• Maintain and distribute the annual compliance training calendar.
• Assist in training registration and assigning curriculum for new hires and/or promotions as required.
• Other duties as assigned by the manager or senior management.

CLERICAL/GENERAL ADMINISTRATIVE DUTIES

• Responds to routine emails, phone calls, etc.
• Makes copies, prints documents, etc.
• Files Paperwork.
• Data entry.
• Routine system administration in all HR systems hosted and internal.

Interacts with all levels of the organization, vendors, and outside consultants and experts to facilitate work. Reports directly to COO with regular strategic guidance and project oversight provided by an external HR Consultant.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Qualifications

Education/Experience

A Bachelor’s degree is preferred.  Two to three years of office administration or progressive human resources/benefits administration-related experience.

Demonstrates commitment to the YWCA and its mission of the empowerment of women and the elimination of racism.

Licenses/Credentials/Certifications

• N/A

Skills/Specialized Knowledge/Abilities 

• Able to exhibit a high level of confidentiality
• Proficient in MS Office with expertise in Microsoft Word, Outlook, Excel & PowerPoint.
• Previous HR experience required.
• Proficient in systems administration and troubleshooting.
• Excellent with MS Office and SharePoint products.
• Ability to improve efficiency; possesses great organizational skills.
• Political and social sensitivity.
• Ability to manage multiple tasks and projects and prioritize work.
• Excellent written and verbal communication skills.
• Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation, and socioeconomic background.
• Ability to maintain confidentiality within the guidelines of YWCA confidentiality policy and procedure, particularly as it relates to personnel and client issues. Operates with above-standard discretion and integrity.

WORK HOURS/LOCATION/ENVIRONMENT

• Fulltime, 37.5 hours per week.

Work Location

• Flexible hybrid schedule with 3 days onsite Downtown, 1 day onsite at Shelter, and 1 day at-home.

Tools and Equipment Used

• Computer, copier, fax/scanner, phone, and other typical office equipment.
• Reliable transportation.

Travel

• Travel to various YWCA sites as needed.

Physical & Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit at a desk/workstation for long periods of time.
• Ability to work at a computer terminal for extended periods of time.
• Digital dexterity and hand/eye coordination in the operation of office equipment.
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person.
• Body motor skills sufficient to enable the incumbent to move around the office environment.
• Ability to analyze sourcing data, benefits, and other reports and make recommendations.
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret.