(This came to me from Simon Cookson of Northern Value Creators in the UK - Steve)

Struggling to know what to say when someone’s behaviour is off?

Worried about making things worse or being seen as too harsh or too soft?

Whether you're managing a team or leading across departments, handling difficult behaviour is one of the toughest parts of being a manager. Most people aren’t trying to be difficult: they’re stuck in survival mode. But without the right tools, these moments can derail performance, morale, and your confidence as a leader.

This free session gives you the insight and language you need to handle tricky behaviour at work, with compassion and clarity.

This session is for you if…

• You’re a manager who wants to do the right thing, but finds behaviour hard to address
• You worry about saying the wrong thing—or nothing at all
• You’ve got people on your team who make things tense, awkward, or unproductive
• You want to lead with kindness and impact, especially when the pressure’s on

What you’ll learn:

✅ Why people act out and how stress and social threat drive difficult behaviours
✅ The 5 survival strategies most people default to (and how to spot them)
✅ The CALM framework a simple, powerful tool to de-escalate and re-engage
✅ How to respond rather than react, even when you’re triggered too
✅ Practical phrases and mindset shifts you can use straight away

To register for the webinar, please visit our site at: https://bit.ly/4j5vsIH