Richmond SHRM - Resolving Conflict in the Workplace 01/21/16
The traditional approach to workplace conflict/violence focuses on developing and disseminating written directions on how people are to respond to incidents of violence, and on setting up systems for alarm, notification and evacuation.
In contrast, best practices focus on prevention of workplace conflict/violence through effective behavior management programs, dynamic communication strategies and building management skills that support employees and others in making good decisions. The goal of such programs and practices is to identify behaviors that might escalate to violence, improve interventions and to minimize harm if violence is threatened or does occur.
SESSION LEARNING OBJECTIVES:
- Understand the full continuum of problematic workplace behaviors
- Shift from responding to conflict/violence to preventing conflict by managing behavior risks
- Identify the foundational concepts of effective workplace conflict prevention training
- Review best practice components of workplace conflict/violence prevention plans
Terry Hogan is a dynamic and trusted consultant, passionate in her zeal to help organizations create safe and respectful environments and deal effectively with conflict. Terry drives performance improvement through communication practices that build engagement, transform conflict and prevent workplace violence.
With a background in Operations Management, Human Resource Management, Training and Organization Development, Terry has worked internationally, including 20 years in the Caribbean. She connects with leaders to understand their specific needs, and works collaboratively to implement processes that will lead to increased respect and the ability to successfully address workplace conflict.
Terry holds a B. Sci in Business and certifications in Conflict Dynamics and Leadership and Performance Coaching. Ms. Hogan has also held HRCI certification as a Senior HR Professional (SPHR) and is currently ASTD certified Training Professional.
7:15 AM - 8:00 AM: Networking breakfast
8:00 AM - 9:15 AM: Program
Early Bird Discount available thru 1/19
Program is pre-approved by HRCI for 1.25 (GENERAL) credits towards PHR, SPHR and GPHR recertification.
Program is pre-approved by SHRM for 1.25 PDCs towards SHRM-CP and SHRM-SCP recertification.
Marriott Hotel Short Pump
4240 Dominion Blvd
Glen Allen, Virginia 23060
Registration and additional information