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Policy concerning verbally abusive customers
I’m looking to see if anyone has a policy for CSR’s dealing with verbally abusive customers, both in person and over the phone. At what point do you either hang up or have them talk to a supervisor?
- Jerilyn Hyder
- Jerilyn_Hyder
- 6 yrs ago
- 20
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Jerilyn Hyder

Jerilyn_Hyder

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Joined: Wed May 15 15:13:58 UTC 2019

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