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Re: Attendance challenges in a Call Center Cheryl, Thanks for your reply. We are close to going live with Verint which will help us pinpoint scheduling peaks/valleys. What has been your experience regarding turnover?…
- Amy Jones
- Amy_Jones
- 3 yrs ago
- Employee Relations
- Reported - view
Attendance challenges in a Call Center
We have a call center with major attendance challenges. 30% of staff are blowing thru PTO and then become a discipline issue and leave after they approach a final warning.…
- Amy Jones
- Amy_Jones
- 3 yrs ago
- 3 replies
- 97
- Employee Relations

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